TERMS & CONDITIONS
SAWYER DESIGN INC. SAWYER DESIGN FURNITURE, LLC Nickolas J. Sawyer dba Sawyer Design TERMS AND CONDITIONS ORDER SUBJECT TO ACCEPTANCE All orders are subject to acceptance by the manufacturer of any Product Line and custom order, at Sawyer Design’s designed location for acceptance of orders. PAYMENT Production will not begin until a 50% deposit and required Customers’ Own Material (COM) are received by Sawyer Design. Deposits are non-refundable once lumber is selected and purchased. Purchaser will be notified when lumber orders are to be fulfilled. All accounts shall be paid net when invoiced. Orders must be paid in full, including shipping, handling, crating, and packing, storage, taxes, and service charges prior to shipping. A service charge will be imposed on any portion of the invoice that remains unpaid for fifteen (15) days or more after receipt, at the highest amount permitted by law. Purchaser will be liable for all costs, expenses and fees, including reasonable attorneys’ fees, incurred by Sawyer Design in collecting any monies due hereunder. Custom quotes are honored for a period of thirty (30) days from issuance unless otherwise negotiated. All monies paid on account of this order shall be credited to the account of the name of Purchaser. Sawyer Design’s acceptance of payment from anyone other than Purchaser shall be an accommodation only and shall not create a vendor-vendee relationship, express or implied, with a payee other than Purchaser. PRICES AND TERMS Published prices are Net unless otherwise noted and are freight on board (FOB) point of origin. All FOB points are at the discretion of Sawyer Design. The final FOB point will be stated on the order confirmation, and will be the FOB point used for all billing purposes. Prices do not include shipping charges, packing and crating charges, in-transit insurance, storage charges, sales or other taxes, local delivery, uncrating or installation unless specified. Standard lead time for production only is 10 to 12 weeks from Sawyer Design’s receipt of deposit & all relevant client approvals. Shipping time is additional. When custom pieces or stain-to-match finishes are specified, the 12-14 week lead time for production begins from the date of customer’s approval of Sawyer Design’s drawing and/or sample match. MATERIALS Sawyer Design reserves the right to make changes in design, construction, materials and dimensions, or to discontinue products. Please note that all dimensions, board footage, and yardage requirements noted in this quote are to be considered approximate. Due to the handmade construction of my furniture, in concert with the lumber and other resilient materials, variations from our published and custom dimensions can be expected. Tolerances of ¼†may occur. Any changes necessary to custom dimensions that exceed that tolerance will not occur without prior notification. WOOD All board footage requirements that are listed on customizable speculative pieces are based upon current market lumber values. Due to the nature of the wood industry, market prices are subject to change. Additional board footage may be needed for unforeseen support needed to ensure quality of furniture designs. All lumber must be identified / specified by completing the provided COM forms in full. If COM forms are not filled out in full and submitted to Sawyer Design, then Sawyer Design cannot be held responsible for unidentified wood species or inappropriate lumber choices. DESIGNS Sawyer Design maintains proprietary interest in many of its designs. Unauthorized copying or reproductions of such designs will be prosecuted as provided by law. CUSTOMIZATION Sawyer Design will customize most of its designs. Any customization will result in an additional charge above the net price listed, if applicable. Please contact Sawyer Design for an exact custom quotation. CHANGE ORDERS Any changes to designs or materials after production has commenced are subject to charge. To proceed with construction, the change order shall be paid net when invoiced. Failure to pay change orders will cease production and deposits are to be considered forfeit. TERMS AND CONDITIONS OF SALE Before an order is put into production, it must be confirmed by Sawyer Design in writing and the required deposit must be received. Each customer’s order will be processed as indicated on the order confirmation sent out by Sawyer Design. If there is any discrepancy, the customer must advise Sawyer Design within (10) ten days from the date of order confirmation. Sawyer Design accepts no responsibility for COMs shipped to locations other than that given on our order confirmation and COM Forms. Order confirmation cannot be modified except in writing to Sawyer Design. All orders are final. CANCELLATION OF ORDERS Charge backs, deductions, changes, cancellations, returns or refunds require prior written consent by Sawyer Design. No returns or cancellations will be accepted on ‘made-to order’ pieces. Sawyer Design is not required to accept changes requested after the order confirmation. However, Sawyer Design will accept reasonable changes to orders with the following conditions: 1) The request must be submitted in writing and received in time to be implemented. 2) Changes will be subject to additional charges for materials, labor, and administrative. Such orders will be subject to change, cancellation or stocking fees up to 50% of the Net Selling Price. Under no circumstances may orders be cancelled after production has begun. STORAGE FEES Purchaser will receive notification from Sawyer Design as to the date merchandise will be available for shipment. All orders will be shipped as ready. If Purchaser is unwilling or unable to accept delivery of merchandise, Sawyer Design may transfer merchandise to storage. Purchaser is responsible for the cost of such storage and shall bear the risk of loss or damage to merchandise during such storage, as well as during delivery of same. Additional storage fees will be charged to store merchandise if not picked up within thirty (30) days from the date of invoice for final balance due. METHOD OF SHIPMENT/DELIVERY Unless Sawyer Design is otherwise notified by Purchaser’s written instructions, freight arrangements shall be made by Sawyer Design on Purchaser’s behalf. All such delivery, packing, crating, shipping, insurance, applicable taxes, and similar charges are in addition to the stated purchase price unless otherwise specified. All charges are PROFORMA and will be included on the final balance due notice. If the customer chooses to manage their own freight and delivery, Sawyer Design must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for “customer’s own†pick-up will be added to the balance due. All products are moved through a Bill of Lading (BOL). The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location. FORCE MAJEURE Due to the artistic and custom nature of the manufacturing process, all quoted completion and delivery dates are estimates only. Manufacturer shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond Manufacturer’s reasonable control including, but not limited to, (a) government action, war, riots, civil commotion, embargoes or martial laws, (b) Manufacturer’s inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of Manufacturer or others, (e) fire, flood, or other casualty, or (f) other contingencies of manufacture or shipment. In the event of any delay in Manufacturer’s performance due in whole or in part to any cause beyond Manufacturer’s reasonable control, Manufacturer shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods. TAXES Customers are responsible for all sales tax or related taxes that apply to their order. To obtain tax exemption, for resale purposes, a resale certificate must be provided. RECEIPT OF PRODUCT Sawyer Design highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. Sawyer Design will recommend a receiver for client if needed. All crated goods must go through a professional receiver such as a receiving warehouse. A receiving warehouse acts as an agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A signature on the BOL upon receipt of the product confirms that the products are received in good condition unless exception is made on the BOL. Prior to placing an order, Purchaser must verify that merchandise is capable of being delivered to the designated destination (e.g., will fit in elevator, upstairs, around corners, etc.) Merchandise will not be accepted for return for failure to verify moving dimensions. TITLE / RISK OF LOSS Title to merchandise passes to Purchaser upon Sawyer Design delivery to freight carrier. Sawyer Design is not responsible for damage after the merchandise has been accepted in good order by the shipping company and is not responsible for damage sustained in transit. Sawyer Design will help facilitate any claims, but Purchaser will be responsible for filing any claims. If damage is noticed when unpacking, notify the delivery company immediately for inspection including photographs of the damages. All visible damage should be noted by the recipient on the freight bill before it is signed by the recipient and the delivery company is possible. If the driver must “drop and dashâ€, the receiver should note on the BOL that any concealed damage of boxes or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours. Do not destroy packing materials until they are inspected. Take photos of any damage to the packaging, this is necessary to resolve damage claims. Claims for such damage or loss must be made by the Purchaser/Receiver directly to the freight carrier in accordance with the Interstate Commerce Commission. Goods damaged in freight cannot be refused by the consignee. Such obvious or subsequently discovered damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits. If merchandise is returned without you first having contacted the shipping company for inspection, no claim can be filed. Shipments returned to Sawyer Design’s workshop without Sawyer Design’s consent in writing will be refused and either re-delivered or stored at Customer’s expense. CLAIMS There may be slight variations between the final product and a particular sample or tear sheet with respect to the finish, color, tone, graining, or precise measurements. Certain hand-made products are by nature irregular. Sawyer Design’s products will substantially conform to descriptions but are not guaranteed against wearing, color fading or minor variation in wave, color, tone, graining or precise dimensions. All other warranties, either express or implied, are excluded, including the warranties of merchantability and fitness for a particular purpose. Any and all claims against Sawyer Design, including defects, shortages and errors, must be made within fifteen (15) days after receipt of merchandise. Failure to make any claim against Sawyer Design within such 15-day period shall constitute acceptance of merchandise and a waiver of said defects, shortages, errors and other claims. Sawyer Design’s liability shall not exceed the contract price actually paid to Sawyer Design for such merchandise and Sawyer Design shall in no event be liable for labor charges or any consequential or special damages. All claims should be reported to Sawyer Design at 208-870-4315. DISPUTES All disputes which involve this Agreement shall be governed by the laws of the state of Oregon. This Agreement contains all the terms and conditions agreed upon by Customer and Sawyer Design. No modification to this Agreement shall be valid unless in writing and signed by both parties.
COOKIES
Region US not activated for cookie-statement.# Cookie Policy ## Introduction This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, and how you can manage or delete them. ## Types of Cookies Used - **Session Cookies**: Temporary cookies that remain in your browser until you leave the site. - **Persistent Cookies**: Cookies that remain in your browser until deleted manually or automatically. - **Third-Party Cookies**: Cookies set by websites other than ours. ## Purpose of Each Cookie Type - **Necessary Cookies**: Enable core functionalities such as security and site navigation. - **Functionality Cookies**: Enhance functionality and personalization. - **Analytics Cookies**: Allow us to measure and analyze how our visitors use the site. - **Advertising Cookies**: Enable advertising that is tailored to you. ## How to Manage Cookies You can set your browser to block or alert you about cookies, but some parts of the site may not work as a result. ## Updates to This Policy We may update our Cookie Policy. We will notify you of any changes by posting the new policy on this page. ## Contact Information For any questions about this Cookie Policy, please contact us at [email protected]
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
